SystemsAnalytix Support

Welcome to SystemsAnalytix Support. We’re here to help with installation, configuration questions, and technical issues related to the IncidentAnalytix App.

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Logging In

As part of your installation package you were sent an invitation to join the Support Portal. If you need assistance creating your account or logging in, email us at [email protected].

What We Support

• Installation and update issues for the IncidentAnalytix solution
• Configuration of packaged forms, views, classic workflows, and business rules
• Troubleshooting model-driven app behavior
• Bug reports for the managed solution

Out of scope: customizations created by your organization, Power Automate flows you build, external API integrations, and data issues unrelated to the core IncidentAnalytix solution.

Support Hours & Response Targets

Support is available Monday–Friday, 9:00 AM–5:00 PM US Eastern Time (ET).

• Critical: 1 business day response
• High: 2 business days
• Medium: 3 business days
• Low: 5 business days

Help & Documentation

Documentation: https://systemsanalytix.com/docs

Please login or create an account to access the Customer Support Portal